FAQs
How To Buy
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I have a referral code. How do I use it during purchase?
When you’re ready to check out, look for a field labeled “Referral Code” or “Promo Code” on the checkout page. Simply enter your code there and click the “Apply” or “Submit” button. If you encounter any issues or your code doesn’t seem to work, please contact our customer support team for assistance.
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Where is my order?
Once your order has been processed and shipped, you will receive a shipping confirmation email that includes a tracking number or link. You can use this information to monitor your shipment’s progress and estimated delivery date. If you haven’t received your confirmation email within 2 business days after placing your order, or if you’re experiencing any issues with tracking, please reach out to our customer support team for assistance.
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How can I exchange or return an item purchased online?
You can return or exchange a tap2read bracelet by reviewing our Return and Exchange Policy to confirm eligibility, contacting our customer support team for an authorization, and then shipping the item back in its original condition. Once we receive and inspect the returned bracelet, we’ll process your refund or send out a replacement. If you have any questions, please reach out to our support team.
Exchanges & Returns
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Can I cancel or change my order?
You may cancel or modify your order by contacting our support team as soon as possible, preferably before your order has shipped. If your order has already been dispatched, you’ll need to follow our return process.
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What are the delivery types?
We offer standard, express, and international shipping options, though availability may vary depending on your location. You’ll see the estimated delivery time for each method at checkout.
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How can I pay for my purchases?
You can pay for your purchases using credit cards, PayPal, or any other available payment methods shown at checkout.
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Can I save a bracelet I like and pay later ?
Yes, you can add the bracelet to your cart or wishlist and purchase it later, although availability and pricing aren’t guaranteed until you complete checkout.
Refund Questions
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I cannot find my size or the colour I like. What should I do?
If your preferred size or color isn’t listed, please reach out to our customer support team to check on availability or possible custom orders.
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I have not received all the items in my order. What should I do?
If any items are missing from your order, please get in touch with our customer support team and provide your order details so we can investigate and arrange for the missing items to be shipped or a suitable resolution.
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The items received are incorrect or are defective. What should I do?
If you’ve received items that are incorrect or defective, please contact our customer support team right away so we can arrange for a replacement, exchange, or refund as needed.
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Are the items included in the shopping basket reserved automatically?
No, adding items to your shopping basket does not automatically reserve them, and availability may change until you complete your purchase.
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In which countries can the bracelets be delivered to ?
We currently deliver to a range of countries listed on our checkout page; if your country isn’t shown or you’re unsure about delivery options, please contact our customer support team
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